Returns & Refund Policy

RETURNS & REFUND POLICY

If the Customer would like to return or exchange an order, they can do so by contacting us at online@lanalang.com.au or by phone 0424 197 898.

All returns must strictly adhere to the following conditions:-

  • the purchased item must be returned within 30 days of receipt of delivery via trackable post only;
  • the purchased item has not been worn or damaged and is in its original state;
  • the shoes must be returned in the same shoe box in its original condition;
  • all original price tags, return tags and manufacturers tags/labels must still be attached to the product;
  • proof of purchase is required;
  • a completed returns form sent with your purchase.

Should the consumer not comply with the above conditions a refund or exchange will not be issued.

LL Shoes will not accept a return if the said item has been purchased at a sale price.

LL Shoes are not responsible for any ‘returns’ postage for a ‘change of mind’.

All refunds for stock returned will be processed only via the original purchase payment method.

LL Shoes will not be held responsible for any return parcels lost in transit, or damaged in transit.  We recommend the customer keeps a copy of the couriers tracking no. for any follow up matters.

If you are unable to come into our physical Gouger Street store, returns must be sent to the following address only by trackable post.

Address - Lana Lang Shoes, 62-72 Gouger Street, Adelaide SA, 5000 

All returns will be processed within 5 business days upon receipt of goods.    

Online cancellations & order amendments

Unfortunately, we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

  • Change of delivery address
  • Changes to colours and sizes
  • Adding or removing items
  • Applying discounts
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

 

PRODUCT ON SALE

Any item purchased on sale at a reduced price from the original recommended retail price is not entitled to a refund unless the product is deemed faulty on delivery. 

 

PRICE PROTECTION

If you purchase an item which later goes on sale, we do not offer refunds on the price difference from the original price to the discounted price nor do we offer a full refund.

 

PRICE MATCHING

We generally follow the recommended retail price and we are therefore unable to price match other retailers.

 

REPLACEMENT

We are unable to hold items for exchange while we wait for your return item to be returned.

Should you prefer an exchange of product, and we do not have the item in stock, we will then offer you a refund or a store credit to the value of the original purchase price.  Should LL Shoes be able to provide you with a replacement of the product, the customer is responsible for all additional freight costs incurred for this exchange/replacement.

 

CANCELLATION OF AN ORDER BY LL SHOES

We reserve the right to reject an order for any reason such as database error or product unavailability.  The customer is not entitled to compensation for loss of time or inconvenience which may result from such an issue.

 

CANCELLATION OF AN ORDER BY THE CUSTOMER

If you wish to cancel your order, please contact LL Shoes immediately at online@lanalang.com.au  If the order has been processed it cannot be cancelled and the item ordered will need to be returned by strictly following our Returns Policy stated on the website.

 

STORE CREDIT

A store credit is valid for a period of twelve months from the date of issue. Store credits cannot be converted to cash at any time.